For more Skype for Business help visit: Please This will help others find answers to similar problems. To set the msRTCSIP attribute - use Lync Control Panel or PowerShell to edit the user's SIP address get-csuser | Set-CsUser -SipAddress Please remember to `Mark as Answered` a post that answers your question and/or `Vote as Helpful` posts that have helped you. The email address attribute is used for user discovery, so this should also match the primary address. The primary email address is defined in proxyaddresses with uppercase SMTP: declared before the email address, and not the mail address attribute. By this i mean UPN and SIP address must match the Primary email address. These 3 attributes must match and typically the user's email address is used as the master identity. If you have implemented automatic sign in then there are four parameters that need to match each other
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